At Leviathan Axe Shop, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy for details on returns, exchanges, and refunds.

1. Returns

Eligibility for Returns

  • We accept returns only if the product is defective or damaged upon arrival. Please inspect your item thoroughly as soon as you receive it.
  • If you discover any defects, contact our Customer Support team at support@leviathanaxe.com within 7 days of receiving the product. Include your order number, a detailed description of the defect, and any supporting photos.
  • To qualify for a return, the item must be unused, in the original condition, and in its original packaging.

Return Process

  • Once your return is approved, we will provide you with the return address and further instructions.
  • The returned product must reach our warehouse within 30 days from the date of receipt.
  • Please note that the shipping cost to return the item is the responsibility of the customer.

2. Eligible Damages or Faults for Returns

We understand that products may occasionally arrive with defects. The following issues qualify for a return:

  • Manufacturing Defects
     Structural issues from the manufacturing process, such as poor assembly, broken parts, or incorrect components.
  • Material Defects:
    Damage or defects in the materials, such as cracks, chips, or significant imperfections in the metal, wood, or other materials.
  • Design Flaws:
    Significant deviations from the advertised product design, such as incorrect dimensions or missing features.
  • Incorrect Item Received:
    If the product you receive differs from your order in style, size, or specification.
  • Shipping Damage:
    If your product is damaged during shipping, please contact the shipping or courier company directly to file a claim. The carrier will require all packaging materials and damaged goods to process the claim.

Minor cosmetic imperfections that do not impact the functionality or overall appearance of the product may not qualify for a return. We thoroughly inspect each item before it leaves our warehouse to ensure it meets our high standards.

If you encounter any of the issues listed above, excluding shipping damage, please follow the return process outlined above.

3. Exchanges

Eligibility for Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@leviathanaxe.com.

Exchange Process

  • After contacting our Customer Support team and receiving approval, return your item to the address provided.
  • Once the returned item is received and inspected, we will send you a replacement.

4. Refunds

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Partial Refunds

  • In some cases, only partial refunds may be granted (if applicable):
    • Items with obvious signs of use.
    • Any item not in its original condition is damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@leviathanaxe.com.

5. Shipping Returns

Return Shipping Costs

  • You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Damages

  • If the item was damaged during shipping, please contact the shipping or courier company immediately to file a claim. We recommend retaining all packaging materials and damaged goods, as the carrier will require them during the claims process.

Here’s the revised section focusing solely on custom products being non-returnable:

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products.

Because these items are made specifically for you, we are unable to accept returns or issue refunds for them. Please ensure all details are correct when placing your order.

7. Contact Information

For any questions or concerns regarding your order or our refund policy, please contact us:

  • Email: support@leviathanaxe.com
  • Phone: +1 713-810-8262